
Last week we took a look at the corporate world around the globe, but this week we will concentrate on Spanish business practices. Our investigation came up with the following list of best practices for Spanish businesses:
1. Holiday Time The amount of holidays in Spain is one of the most popular attractions for any employee. There are very few countries where management provides a one-month paid summer holiday like they do in Spain. Furthermore, who else can guarantee a wonderful holiday destination right next door to your home? Spain enjoys a natural beauty and charm that is the envy of many European countries.
2. Disorganised Organisation This is one of the famous and notorious traits of Spanish business. Spain is the unique home of some of the most disorganised businesses that somehow seem to turn out to be some of the most successful enterprises. Sometimes, the amount of disorganisation can be nerve-racking. Impromptu meetings that last forever and let’s face it – were never “calledâ€? at all. But these brainstorming sessions and informal setting are the most practical setting for effective planning. If you can’t find time to prepare written materials and an agenda for a meeting, what better way to communicate with your employees, than to walk outside your office and actually talk to them? A personal touch goes a very long way indeed. These are the so-called townhall meetings that are spreading like wildfire.
3. Leeway Punctuality is one of the most heroic virtues on earth, but Spanish businesses scoff at punctuality and prefer their employees to arrive safe and sound, rather than on time. When the set arrival time is 9:00 AM if you get to work at 9:05 AM you don’t have to make up any excuses. There is absolutely no way you will ever be written up for tardiness. There is no “3-strikes and you are outâ€? policy. Workers tend to appreciate this understanding and make a special effort to get to the office on time.
4. Meal Vouchers and Subsidized Transportation Want a free meal? Most businesses in Spain, (and I say “most�, but not all) provide their employees with a free lunch to go along with other employee benefits. Employees welcome this practice, especially those that live in expensive cities, like Madrid, Barcelona or San Sebastian. Other more clever employees even collect meal vouchers to invite their families out for a nice dinner from time to time. For commuters and salespeople, the subsidised transportation policy also assists in covering important transportation costs.
5. Student Reimbursement Plans Most corporations nowadays encourage their employees to take special training courses outside the office. These employees are a real asset to the company and not only contribute to the curriculum of their employees, but enable their employees to perfect and improve in their daily work. Employees can take these courses and pay for them ahead of time. They are later reimbursed up till 80% or even 100% of the cost of MBA courses, for example.
6. Internal Cross-Training This practice is a perfect way to train employees and assist them in their knowledge of company strategy and mission. Employees learn how to handle new jobs and also have the opportunity to get to know and work with other employees from different departments. Experience shows that this type of training also increases employee loyalty to the company.
7. Company Mobile Phone Service While most companies discourage the use of the “company phone� for personal use – most if not all employees who enjoy access to the company mobile or laptop computer, also enjoy the use of these helpful devices for their own personal use. These savings can really amount to an important portion of the household budget. These perks are the perfect incentive for a hardworking employee.
8. Employee Referral Bonuses While this practice is quite scarce here in Spain, there are still multinationals that encourage employees to refer candidates they know to interview for vacant positions within the company. While most companies discourage immediate family members from working at the same company, they reward employees who refer new talent to their company, lessening the amount of time, energy and money they spend in search of qualified personnel. Smart business!
9. Company Stock Options / Profit-sharing Profit sharing has been a long standing practice in many corporations. These plans provide an extra incentive to certain employees by offering them a stake in their own company. Research shows that employees who have shares in their own company seem to be more demanding on themselves and more productive when it comes to achieving results that benefit their companies and their clients financially. Everybody wins!
Company stock options are becoming less popular however due to several accounting scandals where company executives have abused their position of authority by awarding themselves stock options and illegally selling shares before the appropriate time allotted by the authorities.
10. CSR – Corporate Social Responsibility Programs Whether it’s a special association for social work with the underprivileged, or other types of programs that get employees involved with solving problems in their community – these programs are giving back to the community where they work. Many of these programs have made a real difference in the lives of many families around the world.
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Posted on http://www.weeklyletter.com at 2007-04-24 14:00:00 +0200
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If I could suggest a best practice to management, it would be:
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This article is very interesting for me and I think that more enterprises should read it and try to put it into practice with its employees.
There are a lot of differences between the enterprises in relation with these practices and you can find some of them that do not do any of this and others that practice all.
I think that I have a lot of luck because I work in a Company with a high level of good management practices.
RocÃo
Hi,
Apart from the list Paul described, I think companies should start taking into consideration family benefits, especially those related with maternity or scholarship financial help or grants.
From my standpoint, these perks would be better considered rather than stock options.
Do you agree with me?
Almudena
Good morning Almudena!
Excellent point! Some time ago when I was working in Chicago the latest benefit was free daycare service for parents. They even had an “on-site” daycare center at the office or near the office that was run by the company itself with qualified personnel with professional credentials in childcare and pediatrics.
We still have a ways to go before we can improve the quality of life for our children…but hopefuly we will get there soon!
Thanks for your comment!
Paul
Hi Paul,
It could sound fanny the “Disorganised Organisation�.
Even when I’m a engineer (as wife say “a square head�), I also believe in human instinct and imagination, I think they are among the most powerful human qualities.
Not every thing must be absolutely organized and planned. What about improvisation?, how could you react under a unknown situation?.
I remember a TV spot where it appears a large flock of bird flying (all of them very close), in a supposed chaotic flight and they said “if they can, we too�, referred to an unorganised but complex and precise movement.
In fact, if you look around yourself, you’d see that live (and nature itself) is always moving in apparent chaotic movement.
And it works, it’s sure!
Miguel
Hello,
I totally agree with Almudena. I think it is very necessary to have a good place where employees’ babies are cared for. A right place which is not far from the office or the home, because it takes long time to commute everyday especially in big cities like Madrid or Barcelona. Another important perk is time flexibility.
I hope most companies take into account this issue to improve the family life.
Best Regards.
Thanks for your comments Miguel!
Truer words were never spoken.. The apparent “wild” and “savage” nature of animals seems to disappear when you see how they each seem to work in harmony. The same rings true for the food chain. Nature is a perfect example of one of the most beautiful “disorganised” organisations…Be careful though…there is a fine line between “disorganised” organisations and complete anarchy! :-)
Thanks again!
Paul
Thanks for your comments Vanesa!
As a proud father of an “almost” one-year old, I can not express the importance of child daycare. The most important investment a company can make is in their employees. And one of the most excellent practices I have seen, is precisely daycare. It all depends on the size of the company, though. If you work for a large corporation, you may have access to a nearby corporate daycare center. However, the majority of us here in Spain work in smaller, mid-sized or family-owned businesses that simply can not afford to provide this childcare for their own employees. Maybe this could be a great business idea for some very creative entrepeneurs! Let me know if anyone is interested in starting a chain of centers…Count me in!
Paul